Frequently Asked Questions
Got a question about something? Maybe we've answered it here already.
Where's my stuff?
We work with many global suppliers, and as a consequence, shipping times can be protracted. If it's been some time since you placed your order and your item still hasn't arrived, we would ask you to PLEASE BE PATIENT. It can take anything up to 30 working days from the time you place your order to final delivery.
You can always use our tracker to check the whereabouts of your item.
If you prefer, you can have our friendly support staff search for your item on your behalf. Just send us an email or use the contact form, and remember to include your order number, which you will have received in your confirmation email.
I placed an order but did not receive a confirmation email. What should I do?
Sometimes the confirmation email can be delayed, so give it a little time.
If it still hasn’t arrived after about fifteen minutes, check one of the spam folders of your email software. Our emails have a habit of ending up in there from time to time.
If it’s not in any of the spam folders, contact us directly and we’ll do our best to search for your order on our end. Please include your name, your billing address and the time and date on which you placed your order.
I ordered 2+ items, but only received one. Where's the rest of my stuff?
You will have received a separate tracking ID on your shipping confirmation email for each batch of items shipped. You can use our tracker to search for each batch.
Alternatively, you can have us search for the missing item on your behalf. Just send us an email or use the contact form, and remember to include your order number (or tracking number), which you will have received in your shipping confirmation email.
Can I modify my order after it's been completed?
Mistakes happen. We understand!
Sometimes we may need to cancel your order and re-enter it manually on our backend systems. If this is the case, we will issue you with a new order number along with the relevant to tracking ID(s).
Unfortunately, if the item has already shipped, we will be unable to modify your order, and you will have to wait until it's been delivered before availing of our change-of-mind policy, which you can read about here.
My order has shipped but I need to change the address. What do I do?
Once your item has shipped, it's in the hands of the shipping agent and we will be unable to update it.
Can I cancel my order and get a refund?
If your item hasn't shipped yet, it should be possible to cancel your order. For that reason, all cancellations must be made within 24 hours of order placement. Drop us an email or use the contact form and let us know the reason why you wish to cancel your order. We'll let you know if your cancellation has been successful and confirm your refund.
Unfortunately, if your item has already shipped, we will be unable to cancel the order, but we do have a comprehensive Refunds & Returns policy, which you can read about here.
The product I ordered was damaged. Can I get a refund?
We want you to be happy with any product you purchase from our store. If the item you have ordered is defective in any way when it arrives, please drop us an email or use the contact form within 30 days of receiving the item to let us know. Depending on the item in question, we may ask you to return the item to the address we provide in exchange for a full refund or store credit or a replacement.
For our current Refunds & Returns policy, see here.
Can I track my order?
Yes. Once your order has been fulfilled, we will send you a shipping confirmation email which will contain a tracking number. You can use this number to track your items here.
If your items have shipped but you can't find your tracking number, drop us an email or use the contact form to send us your order number or other details about your order. We'll let you know where your item is currently located in the delivery process. We can also send you a reminder of your tracking ID so you can continue tracking the item yourself.
Tracking says my order was delivered, but I never received it. What do I do?
Please email us or use the contact form to let us know immediately. We will make inquiries with the shipping agent to find out what's happened to your item. If they cannot provide a satisfactory solution, we can arrange for you either to get a refund or store credit or to have a new item shipped to you.
Can I retroactively apply a discount to my order?
The only way to do this is to cancel your order (do this within 24 hours of placing it). You can then place the order again, this time with the discount code.
How much is shipping?
We want to keep your costs low, therefore we offer free shipping on all items. The price you see on the page is the price you pay at the checkout (unless there are sales taxes to be included).
When will my order ship?
This can vary, depending on which supplier will be shipping your item and how many of the items they have in stock.
Please allow up to 7 working days for the item to be shipped and another 13 days for it to be delivered. Non-US addresses may have longer waiting times.
Where do you ship?
We ship worldwide, but some of our products are restricted to the United States. Please check in the product description of an item for information on any such restrictions.
How long will it take my order to arrive?
Please allow 20 working days for your item to arrive. Non-continental US addresses may experience longer shipping times.
Yes we do! Please see our shipping page for details.
Why can't I apply my discount code at checkout?
Your order may already have qualified for an automatic discount, such as the one that goes with our Bargain Mix Buy two items, get 50% off the second offering.
We love our retail hosting platform, but some things about it drive us crazy, and one of those things is its inability to allow our customers to stack their discounts.
Unfortunately, this means you'll have to apply your discount code in a separate order. We're very sorry, but this really is outside our control.